The work of home collection is the natural follow-up to the preliminary action of phone collection.

The collection service reduces the distance between the creditor and debtor, enabling the latter to be reached and the intervening in an incisive and determined manner.

The methods of selection and training of the external officials are conducted with the precise aim of ensuring their maximum RELIABILITY, thus allowing the greatest effectiveness in the work of recovery beyond the stage of Phone Collection.

The CAPILLARY NATURE of the network, guaranteed by about 100 collectors distributed throughout Italy, is supervised by the internal Business Unit on the CO-ORDINATION and organisation of the network. Use of the collectors, through the ‘Esa-OnDemand’ service, enables punctuality of the operations to be ensured.