Phone collection is one of the most frequently used recovery tools whose experience has been consolidated in time, with technologically advanced infrastructure bases that are continually updated.

Each service is personalised according to the type of credit dealt with in the contact in conformity with the operational procedures shared with the clients.

GE.RI. staff, consisting of credit management professionals, follow the strategies created ad hoc in an appropriate way, according to the features of the individual order and are involved in the training courses oriented to the improvement of communication, the out-of-court approach and an investigation of the associated legal aspects.

The service ensures full continuous SUPERVISION from 9.00 am to 9.00 pm, Monday to Saturday, with professionals selected for their incisiveness, oriented to the development of NEGOTIATION skills through suitable training.

Telephone reminders ensure immediacy in contacts and RAPIDITY in identifying the most appropriate way to resolve the dispute.