INFRASTRUCTURE

Registered office, headquarters and strategic planning in Milan

Operational offices in:

Milan
Rome
Turin
Cagliari

420 Work Stations
Internal printing centre
4 Corporate guesthouses
Conference and Meeting Centre
7 participating law companies

TECHNOLOGY

Technical Structure

Internal software development centre

Scalable and redundant technological infrastructure

High transmission capacity integrated voice-data network

Fibre-optic inter-office connection

Iechnology Investments

Proprietary CRM CRESO NT® platform

CTI Avaya integrated system

Optical document and archiving system

Gateway Payment platform

STAFF

The group has a staff of about 400 employees distributed over the various functional and operational areas:

246 Collectors
67 Contact Centre operators
31 Back Office operators
20 Team Leaders
11 General Services staff
9 Administrative staff
7 IT technicians
5 Human Resources staff
3 Staff and Auditing
6 Function Managers

IMQ S.P.A.
WIND TELECOMUNICAZIONI SPA
GDF SUEZ ENERGIA S.P.A.

FIDITALIA S.P.A.
SORGENIA S.P.A.
HERA S.P.A.

TELECOM ITALIA S.P.A.
ENEL SERVIZIO ELETTRICO SPA
SANTANDER CONSUMER BANK

CONSUM.IT S.P.A.
ENEL ENERGIA S.P.A.
CREDITO EMILIANO S.P.A.